Frequently asked questions
Answers to the questions merchants ask most.
Can't find what you're looking for? Reach the team.
General
What is Orbit Agency?
A Shopify Growth Platform that combines education, diagnostics, planning tools, and senior implementation — organized around the Orbit Growth OS.
Who is Orbit for?
Shopify and Shopify Plus merchants who want to understand what affects their store and grow sustainably. We work with brands from early traction to established mid-market.
Do you only work with Shopify stores?
Yes. Focus is a feature — every recommendation is grounded in Shopify's platform, ecosystem, and constraints.
Services
What services do you offer?
Growth Strategy, SEO & Organic Visibility, Conversion Optimization, Customer Retention, Shopify Development, Analytics & Measurement, Google Shopping, and AI Visibility Strategy.
Can we hire you for a single discipline?
Yes. Many engagements start with one discipline (e.g., SEO or CRO) and expand once trust is established.
Do you offer ongoing retainers?
Yes, but only after a Growth Audit confirms an ongoing engagement is the right fit.
Growth Audits
What is a Growth Audit?
A structured, senior-led review of your store across the Health Center categories — SEO, performance, UX, product pages, conversion, retention, analytics, AI visibility, and Google Shopping.
Is the audit really free?
The initial Growth Audit is complimentary. It's how we get to know your store and how you get to evaluate our thinking.
What do we get from the audit?
Written findings, prioritized opportunities, and an honest recommendation — including telling you if we're not the right partner.
Projects
How long is a typical project?
Focused projects run 6–12 weeks. Ongoing engagements are scoped in 90-day cycles.
Do you work with our internal team?
Yes. Engagements are designed to strengthen your team, not to create dependency.
Can we start small?
Yes — a single sprint or a scoped audit is often the best way to establish fit.
Communication
How often will we meet?
Weekly working sessions during active projects, plus asynchronous updates in a shared workspace.
Who will we work with day to day?
A senior strategist leads every engagement, supported by the disciplines the work requires. No junior handoffs.
Pricing
How is pricing structured?
Fixed-scope projects and 90-day engagements. Pricing is shared after the Growth Audit, once scope and outcomes are clear.
Do you list prices publicly?
Not yet — every engagement is scoped to the merchant's stage and goals. Ranges are shared during the audit conversation.
Timelines
How soon can we start?
Growth Audits are typically scheduled within 1–2 weeks. Implementation start dates depend on scope and calendar.
When should we expect results?
Leading indicators shift in the first 30–60 days; compounding revenue impact typically becomes visible in cycle two or three.
Support
Do you offer post-project support?
Yes — retainer support, quarterly strategic reviews, and Academy access are available after implementation.
How do we reach you?
Through the contact page, or directly with your engagement lead once a project starts.
Free Growth Audit
Not sure where to start? Request a free Growth Audit.
A senior strategist reviews your store, identifies the highest-leverage opportunities, and shares an honest, no-pressure plan. Educational first, commercial second.